Responsible Gaming

Gamble for entertainment

Gambling involves risk, and losses can occur. No game, bet or strategy guarantees a win. Outcomes are determined by the relevant game rules and chance, and previous results do not predict future results. You should only gamble with money you can afford to lose after meeting your essential living costs and other financial commitments.

Before you play, decide how much time and money you are comfortable spending. Treat that amount as the cost of entertainment rather than as an investment. Once your budget or time limit has been reached, stop playing. Do not increase your spending simply because you have lost, and do not assume that a win is due because you have experienced a series of losses.

Safer gambling principles

• Only gamble if you are legally permitted to do so and meet the applicable minimum age requirement.
• Use your own money and never gamble with money needed for rent, bills, food, education, medical care or other essentials.
• Set a spending limit and a playing-time limit before starting.
• Keep gambling separate from borrowing, credit commitments and household budgets.
• Do not chase losses or increase stakes to try to recover money.
• Avoid gambling when you are upset, stressed, tired, under the influence of alcohol or affected by medication or other substances.
• Take regular breaks and do not allow gambling to replace sleep, work, study, exercise or time with family and friends.
• Keep your account information secure and do not allow another person to use your account.

Promotional messages, bonuses and other offers should never be treated as a reason to spend more than planned. Read the applicable terms before accepting an offer and consider whether it suits your personal budget. You can choose not to participate in promotional activity if it makes it harder for you to follow your limits.

Recognising when gambling may be causing harm

Gambling harm can develop gradually, and it may affect a person even when they do not gamble every day. Warning signs can include spending more time or money gambling than intended, feeling unable to stop, or thinking about gambling throughout the day. Some people may hide their activity, feel distressed after gambling or rely on gambling to change their mood.

Possible warning signs

• Gambling with money set aside for everyday expenses or important commitments.
• Borrowing money, selling belongings or using credit to continue gambling.
• Trying to win back losses by placing larger or more frequent bets.
• Feeling restless, irritable or anxious when attempting to reduce or stop gambling.
• Losing track of time or missing work, study, appointments or social activities.
• Keeping gambling secret from a partner, family member, friend or support person.
• Arguing with others about gambling or experiencing problems in a relationship because of it.
• Feeling guilt, shame, hopelessness or significant stress after gambling.
• Using gambling to escape loneliness, sadness, anxiety or other difficult feelings.
• Neglecting sleep, health, personal responsibilities or self-care.

One warning sign may be enough to take action. You do not need to wait for a serious financial loss or crisis before seeking help. Speaking openly with someone you trust can be a useful first step. A general practitioner, counsellor, psychologist or gambling support service can help you understand what is happening and discuss practical options.

If gambling has contributed to thoughts of self-harm, suicide or immediate danger, seek urgent assistance through appropriate emergency services in your area and tell a trusted person straight away. Your safety is more important than any gambling account, balance or loss.

Tools and limits for your account

Planning in advance can make it easier to stay in control. Where account features are available, you may be able to use settings or requests for deposit limits, spending limits, loss limits, session reminders, time-outs or other activity controls. These tools are designed to support your plan, but they work best when used honestly and combined with regular breaks.

Before you play

1. Work out a gambling budget from money left after essential expenses.
2. Choose a maximum amount and time period that you will not exceed.
3. Consider how gambling fits with savings goals, debt repayments and family responsibilities.
4. Review the available account controls and select settings that match your plan.
5. Tell a trusted person about your limits if accountability would help.

While you play

1. Monitor your activity rather than relying on how much money you think you have spent.
2. Stop when your limit is reached, even if you are winning or believe a win is close.
3. Take a break if you notice frustration, excitement becoming difficult to control or pressure to continue.
4. Do not change a limit during an emotional moment or immediately after a loss.
5. Never use someone else’s payment method or account to continue gambling.

Limits are personal decisions and should be realistic. A limit that is regularly reached or changed may indicate that it needs to be reduced or that a longer break would be useful. If you cannot maintain the limits you set, stop gambling and seek support rather than trying to create a more complicated strategy.

Taking a break or closing your account

You can choose to stop gambling for a short period or for longer. If you want a break, use the responsible gaming, account or support options available on this website. You may be able to request a time-out, suspend access or self-exclude for a selected period. The available process, duration and conditions should be checked before making a request.

Self-exclusion is a formal decision to prevent or restrict your access to gambling services for a specified period or, where available, an indefinite period. It is intended for people who want stronger protection from gambling. If you choose self-exclusion, do not create another account, use another person’s account or look for ways around the restriction. Ask a trusted person to support you and remove gambling prompts or access where possible.

Helpful steps during a break

• Remove saved payment details and reduce easy access to gambling funds.
• Unsubscribe from gambling marketing where that option is provided.
• Use device or browser controls to block gambling websites and applications.
• Give responsibility for finances to a trusted person only where this is safe and appropriate.
• List bills, debts and essential expenses so your financial position is clear.
• Replace gambling time with activities that support your health, relationships and routine.
• Arrange an appointment with a qualified health professional or gambling support service.
• Keep a record of your reasons for stopping and review it if you feel pressure to return.

A break or self-exclusion cannot remove past losses and does not guarantee that future gambling will never cause harm. It is one part of a broader plan. If you have concerns about a withdrawal, account restriction or responsible gaming request, use the support channel provided on this website and explain the issue clearly.

Support for players and people close to them

Support is available for people who gamble and for family members, partners, friends or colleagues affected by someone else’s gambling. You can seek confidential guidance from an Australian gambling support service, a qualified counsellor, psychologist, general practitioner or community health provider. Services may offer advice about emotional wellbeing, financial stress, relationships, budgeting and strategies for reducing or stopping gambling.

When seeking help, you can explain how often you gamble, how much you spend, whether you have borrowed money, and how gambling is affecting your life. You do not need to have exact figures or use a particular label. Support workers can help you make a plan based on your circumstances and may suggest additional services in your state or territory.

If you are supporting someone else

• Choose a calm time to raise your concerns and focus on specific behaviours rather than blame.
• Explain how the gambling affects you or the household using clear, respectful language.
• Encourage the person to contact a professional support service, but remember that you cannot control their decisions.
• Protect essential household money and personal accounts where it is safe to do so.
• Avoid lending money to cover gambling losses or debts without independent advice.
• Seek support for yourself, even if the person who gambles does not want help.
• If there is violence, coercion, threats or immediate danger, prioritise safety and contact appropriate emergency or specialist services.

Slotexo Casino encourages players to make responsible choices and to use available account controls whenever they are needed. Responsible gaming information is general and cannot replace personalised financial, medical or legal advice. If you decide to gamble, stay within your limits, take breaks and remember that stopping is always an appropriate choice.