Privacy Policy

Information we may collect

When you use Slotexo Casino, we may collect information that identifies you, relates to your account or helps us operate the website. The information collected depends on the services you use, the choices you make and the information needed to meet our operational, security and legal responsibilities.

Account and contact information

This may include your name, date of birth, residential details, country of residence, username, password, telephone details and email address. It may also include preferences, account settings, communications with support and information you provide when you register, update your account or ask for assistance.

Identity and verification information

For age, identity, location, security and responsible account checks, we may request information from identity documents or other verification materials. This can include document details, images, information about your identity and records of checks carried out. Verification information is handled for the purposes for which it is collected and for preventing misuse of the service.

Payment and transaction information

We may handle records about deposits, withdrawals, wagers, account balances, payment methods, transaction references and related activity. Payment information may be processed by payment providers or other service providers. We do not need to retain every payment detail in the same form, but transaction records may be kept where needed for account administration, security, dispute handling or legal obligations.

Technical, device and usage information

When you visit the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, access times and interactions with the website. We may also record information about errors, performance and how features are used.

Information from other sources

Where appropriate, we may receive information from payment providers, verification services, security providers or other service providers that help us operate the website. We may also receive information when you contact us, report an issue, make a complaint or communicate through a support channel.

How we use information

We use personal information only for purposes connected with providing, protecting and improving the services, managing accounts and meeting our responsibilities. The main purposes may include the following:

• Creating, maintaining and administering your account.
• Processing deposits, withdrawals and other account transactions.
• Providing customer support, responding to enquiries and resolving complaints.
• Checking age, identity, location and eligibility where verification is required.
• Detecting and preventing fraud, money laundering, account takeover, collusion, cheating and other misuse.
• Monitoring activity to protect players, the website, payment systems and other users.
• Meeting record-keeping, reporting and other legal or compliance obligations.
• Personalising website content, remembering settings and improving the performance and usability of the service.
• Sending service messages about your account, transactions, security, changes to the website or other important matters.
• Sending marketing communications where permitted and where you have provided the required permission or otherwise have a lawful basis to receive them.
• Investigating technical problems, enforcing applicable terms and managing risks connected with the service.

Sharing information with service providers

We may share relevant information with providers that help us deliver the website and related services. These may include payment processors, identity and verification providers, fraud prevention services, technology and hosting providers, customer support tools, analytics providers and professional advisers. These providers should receive only the information reasonably needed for their role and are expected to protect it appropriately.

Other disclosures

Information may also be disclosed where necessary to protect the rights, safety, property or security of players, the website or others; to investigate suspected unlawful or prohibited activity; to respond to a valid legal request; or to meet an applicable obligation. We do not treat personal information as a general public resource and do not disclose it for unrelated purposes without a relevant basis.

Marketing choices

You may be able to receive promotional messages about products, services or offers. You can withdraw consent to marketing at any time by using an unsubscribe option in a message where available or by contacting support@slotexocasino.click. Even if you opt out of marketing, we may still send essential service, security and account-related communications.

Cookies, security and keeping information

Cookies and similar technologies

The website may use cookies and similar technologies to keep you signed in, remember preferences, support security, understand website usage and improve services. Some cookies are necessary for core functions, while others help with analytics, performance or relevant communications. The information collected through these technologies may be linked with account or device information where needed for the relevant purpose.

You can manage or restrict cookies through your browser settings. If you block or remove certain cookies, some website features may not work as intended, and preferences may need to be entered again. Browser controls differ, so check the settings or help information for your chosen browser.

Security measures

We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, alteration, loss, misuse or disclosure. These measures may include access controls, authentication processes, monitoring, secure transmission methods and restrictions on staff or providers who can access information. No website, system or method of transmission can be guaranteed to be completely secure, so you should use a unique password, keep login details private and contact support if you believe your account may have been compromised.

How long information is kept

We keep information for as long as it is reasonably needed for the purposes described in this policy, including providing services, resolving disputes, protecting the website, maintaining business records and meeting legal or compliance requirements. Some records must be kept for a period required by law even after an account is closed. The length of time depends on the type of record and the reason it is held. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy rights and how to contact us

You may ask us to take reasonable steps in relation to personal information we hold about you. Requests are considered in line with applicable requirements, the nature of the information and the need to protect the security of accounts and other people. We may need to confirm your identity before completing a request so that information is not disclosed to the wrong person.

Requests you can make

• Access your personal information and receive an explanation of how it is being used, where applicable.
• Correct information that is inaccurate, incomplete or out of date.
• Request deletion of your personal information where it is no longer needed or where deletion is otherwise available.
• Withdraw consent to marketing communications at any time.
• Ask questions about the information we collect, the purposes for which it is used or the types of providers that may receive it.
• Raise a concern if you believe your information has been handled improperly.

To exercise your data rights, request access, ask for a correction or deletion, or withdraw consent to marketing, contact support@slotexocasino.click. Please include enough information to help us understand your request, such as the account details needed to locate your records. Do not send unnecessary payment details or passwords. We will review the request and respond within a reasonable period. Some requests may be limited where information must be retained for legal, security, fraud prevention or dispute-related reasons.

Children and account accuracy

The services are intended for people who are legally permitted to use online gambling services. We do not knowingly seek personal information from anyone who is not eligible to create or use an account. Please provide accurate information and update it when circumstances change. Accurate details help with account security, verification, payments and support.

Changes to this policy

This Privacy Policy may be updated when the website, services, information practices or applicable requirements change. The current version will apply from the date it is made available on the website. You should review this page from time to time so you understand how information is handled. If an update is material, we may provide an appropriate notice through the website or your account.